Privacy Policy — Ease Talk Therapy
Last Updated: 20th June 2025
Ease Talk Therapy & Wellness respects your privacy and is committed to protecting the personal information you provide when using our website, contacting us or requesting counselling services.
This Privacy Policy explains what information we may collect, why we collect it and how we handle it.
Information We May Collect
Depending on how you interact with us, we may collect:
- Name
- Telephone number
- WhatsApp contact details
- Email address
- Appointment information
- Preferred counselling service
- Information submitted through our contact or booking forms
- Information you voluntarily provide when contacting us
Please avoid submitting highly sensitive medical or personal information through general website forms unless specifically requested.
How We Use Your Information
We may use your information to:
- Respond to enquiries
- Arrange counselling appointments
- Provide requested services
- Communicate about appointments
- Respond to questions
- Improve our services and website
- Meet legal, professional and regulatory obligations
We do not collect personal information for purposes that are unrelated to the reason it was provided.
Confidentiality
Information shared during counselling is treated confidentially, subject to applicable professional, legal and safeguarding requirements.
Please see our Confidentiality Policy for more information.
Sharing Your Information
We do not sell your personal information.
Information may only be shared where necessary and permitted or required by applicable law, professional obligations, safeguarding requirements, service providers supporting our operations, or where you have provided appropriate consent.
Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Your Rights
Subject to applicable law, you may have rights concerning your personal information, including the right to:
- Be informed about how your information is used
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where legally applicable
- Object to or restrict certain processing where applicable
- Withdraw consent where processing is based on consent
Contact Us
For privacy-related questions or requests:
Ease Talk Therapy & Wellness
Nairobi, Kenya
Phone/WhatsApp: +254 717 524 414
Email: info@easetalktherapy.com
Alternative Email: easytalktherapy@gmail.com